At NewBigShoppe, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, items must:
• Be unused and unworn
• Be in original packaging
• Include all accessories and tags
• Be in resellable condition

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain products may not be eligible for returns due to hygiene, safety, or product-specific restrictions.

These may include:
• Personal care products
• Opened beauty products
• Customized items
• Certain intimate or hygiene-related products

3. Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with:
• Your order number
• Photos of the item
• A description of the issue

We will review the issue and assist with a replacement or refund where applicable.

4. Refund Process

Once returned items are received and inspected, approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged or incorrect.

We recommend using a tracked shipping service for returns.

6. Order Cancellations

Orders may only be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

7. Contact Support

For return or refund assistance, contact us at:

support@NewBigShoppe.com